Effective date: 2026-04-23 · Refund requests: refund@mazztv.live
We stand behind MazzTV. If the service does not work for you and our team cannot fix it, we refund you — no runaround.
Eligible for a Refund
- Request made within 7 days of your purchase date.
- You contacted support and we could not resolve the technical issue in a reasonable timeframe.
- Service was substantially inaccessible on your device and we could not provide a workaround.
Not Eligible for a Refund
- Requests after 7 days from purchase — no exceptions.
- The €2.99 / 24-hour trial — explicitly a trial purchase, non-refundable.
- Partial usage of long-term plans where the service functioned correctly.
- Accounts suspended for breach of our Terms of Service.
- “Changed my mind” claims where the service was delivered and functional.
How to Request a Refund
- Email refund@mazztv.live with subject Refund Request — [Your Order ID].
- Or send us your Order ID via WhatsApp using the widget.
- Briefly describe the issue.
- We review and respond within 24 hours.
Processing Time
Approved refunds return to your original payment method within 5–7 business days. You will receive a confirmation email.
Chargebacks
Please contact us before initiating a chargeback. We resolve legitimate refund requests quickly. Accounts that initiate a chargeback without first contacting MazzTV support will be permanently banned. We keep full transaction logs and will contest fraudulent chargebacks.
Questions? Email refund@mazztv.live or WhatsApp us.