Restart the app and device
Close the player completely, restart the device and try the stream again.
How do I fix common streaming issues?
Most playback issues are caused by Wi-Fi quality, outdated apps, overloaded devices or temporary source interruptions.
Improve connection
Use 5GHz Wi-Fi or Ethernet, pause downloads and test a speed of at least 30 Mbps for 4K.
Try another player
If one app struggles, test a compatible alternative and contact support with details.